Publication date: 20.12.2020
In order to improve the professionalism of housing managers within the framework of the PROMHOUSE project, a training program “Training for Trainers” (ToT) was developed. The first phase of the program for seven training modules was implemented online from October 12 to December 16, 2020.
Target group
The workshop webinars A.4.3. and A.5.5. are conducted for a mixed target group:
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Trainers at vocational schools (professional colleges in KAZ and UZB).
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Experts from the partner associations, who participate in the qualification as lecturers / trainers
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Participants of the working groups "Curriculum" and "Standard" (The participants of the working groups are representatives of the different ministries, e.g. Ministry of Housing and Public Utilities of Republic Uzbekistan or Ministry of Industry and Infrastructure Development Republic Kazakhstan, ministries of education from both countries. The representatives of the vocational schools and associations of housing managers are also present in the working groups.)
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Active members of the partner associations
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Other important stakeholders in the housing industry
Teachers and experts
European Educational Center for the Economics of Housing and Real Estate (EBZ), Bochum, Germany. Read the resume.
Modules "Training for Trainers"
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1. (4 hours) Establishing and managing residential property |
2. (12 hours) Housemaster |
3. (7 hours) Teaching methods Organisation of vocational training |
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4. (2 hours) Digitalisation |
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5. (4 hours) Communication |
6. (6 hours) Service 'Qualification' |
7. (13 hours) Building services engineering / Energy efficiency |
The table describes material I. Phases of the training program "Training for Trainers", 17 webinars, held 14.10. - 15.12.2020. y.
You can get the material from the national project coordinators:
- in Uzbekistan: Rakhima Ortikova, rakhima_rl@mail.ru, Mob. + 998 90 175 33 64
- in Kazakhstan: Saken Makhambetov, aralbay@inbox.ru, Mob. + 7 775 000 13 66
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Files |
EXPLANATION TO THE MATERIAL |
| Webinar 1 (Modul 3) | |
| 20200630_0702_0_Дуальное обучение_Специалист недвижимости_аудиопрезентация_ru.pptx |
Profession - specialist in real estate economics in Germany. Dual vocational training in Germany. You can listen to the presentation by switching on the working mode - audio-presentation.
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| 20200630_0702_1_Управление жильем в Германии.pdf |
An overview of housing management in Germany: structure of the housing stock; peculiarities of privatization of apartments in Germany in the 90s; forms of ownership of residential real estate; forms of residential property management; manager - choice, appointment.
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| 20200630_0702_2_Санация зданий в Восточной Европе.pdf |
East German experience in housing renovation. Key criteria for a successful housing reform. An example of residential renovation is costs.
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| 20200630-0702_3_Объединение собственников жилья в Германии.pdf |
Association of homeowners in Germany: characteristics, formation, "Declaration on the division of ownership" (German Teilungserklärung); Joint Home Ownership Charter (German Miteigentümerordnung).
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| 20200630-0702_4_Информация по ЕБЦ.pdf |
Information about the European Education Center for the Economics of Housing and Real Estate (EBC), Bochum, Germany / ger. Europäisches Bildungszentrum (EBZ), Bochum, Deutschland
- one of the largest educational institutions in Germany, specializing in training specialists in the field of housing and real estate. |
| 20200630-0702_5_Профиль обучения.pdf |
Profession profile “Real Estate Economist” (German Immobilienkaufman).
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| 20200630-0702_6_Рамочный учебный план.pdf |
A Framework Curriculum for the Real Estate Economist. The tasks of the vocational college. Review of training modules, their brief description.
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| 20200630-0702_7_Положение об образовании.pdf |
Regulations on professional education of specialists in real estate economics in Germany.
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| 20200630-0702_8_Учебный модуль.pdf |
Description of one module of the Framework Plan for the Real Estate Economist in Germany “Residential Property Justification and Management”.
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| Webinar 2 (Modul 2) | |
| 20200820-21_0_Хаусмастер в Беларуси Введение_презентация.pdf |
Profession "Housemaster in Belarus": history of development; experience from Germany. Information about the International Association of Real Estate Management (IAMN). |
| 20200820-21_0_Хаусмастер в Германии Введение_презентация.pdf | The 'Housemaster in Germany' profession: history, functions and role of a housemaster, core competencies, examples from practice. |
| 20200820-21_1_Описание учебного плана хаусмастер_Германия.pdf | Description of the training course ´Qualified Housemaster: requirements for participation in the course and basic knowledge; content of the curriculum. |
| 20200820-21_2_Типовой учебный план хаусмастер_Беларусь.pdf | On the approval of standard curricula in the specialty 3-70 08 51 "Complex maintenance and repair of buildings and structures" - Resolution of the Ministry of Education of the Republic of Belarus dated 09.14.2017, No. 127. |
| 20200820-21_3_Переподготовка курсы хаусмастер_Беларусь.pdf | Retraining courses for a worker in the specialty "Complex maintenance and repair of buildings and structures" in Belarus. Links to course web pages. |
| 20200820-21_4_Охрана труда хаусмастер_Беларусь.pdf | Labor protection ´Hausmaster´ - a worker for complex maintenance and repair of buildings and structures in Belarus: general provisions, labor protection requirements before starting work, during work. Compliance with requirements when performing work at height. |
| 20200820-21_5_Рабочая инструкция хаусмастер_Беларусь.pdf | Sample work instruction for a worker on complex maintenance and repair of buildings and structures in Belarus. |
| 20200820-21_6_Образовательный стандарт хаусмастер_Беларусь.pdf | Educational standard of vocational education in the specialty 3-70 08 51 "Complex maintenance and repair of buildings and structures" in Belarus. |
| 20200820-21_7_Хаусмастер победитель 2019_Беларусь.pdf | |
| Webinar 3 (Opening of the ´Training for Trainers´ ToT program) | |
| 20201007_0_Потенциал профессии управляющего недвижимости в Германии_презентация.pdf |
Significance and perspectives of real estate management in Germany: challenge - energy modernization of buildings; the task is digitalization. Information about the German Property Management Association (VDIV). |
| Webinar 4 (Modul 7) | |
| 20201014-15_0_Энергоэффективность в зданиях_презентация.pdf | Energy Efficiency in Buildings in Germany: Legal Framework; method of energy rehabilitation. |
| 20201014-15_1_Строительство в существующем фонде.pdf |
Building on an existing foundation in Germany: background; framework conditions; strategy. Energy-saving renovation of the housing stock: analysis of the condition of the building; selection of rehabilitation measures. Barrier-free construction: initial situation; legal framework; the differences between barrier-free and wheelchair accessible construction; concepts of low-barrier and barrier-free apartments. |
| Webinar 5 (Modul 1) | |
| 20201021-23_0_Обоснование жилой собственности_I.pdf | Residential property justification and management. The manager and his main responsibilities. The experience of Germany. |
| 20201021-23_0_Назначение и договор управляющего_II.pdf | Appointment of the manager, agreement of the manager and dismissal of the manager. |
| 20201021-23_0_Собрания собственников жилья_III_ru.pdf | Necessary steps to plan, prepare and conduct a homeowners meeting. |
| 20201021-23_1_Специалист по экономике недвижимости.pdf | Tasks, competencies and skills of a residential real estate specialist. |
| 20201021-23_2_Статья_Четыре Эго хорошего управляющего_2019.pdf | The main qualities of a residential property manager in Germany are qualifications, reputation, good credit history, insurance. The article was published in the magazine "Housing Management", Belarus, 12.12.2019 in the framework of cooperation of the Initiative "Housing in Eastern Europe" (IVO), Berlin and the International Association of Real Estate Management (IAMS), Minsk. |
| 20201021-23_3_Собрание собственников Опыт Германии.pdf |
German model of decision making in an apartment building; organizing and holding a meeting; legislative provisions. Decision making by the meeting of residents. Voting principles. For which decisions how many votes are needed. |
| Webinar 6 (Modul 4) | |
| 20201124-1203_0_Дигитализация_презентация.pdf | Introduction to the topic “Digitalization”. Digitalization in the field of housing management in Germany. |
| 0201124-1203_1_Учебное пособие_Дигитализация.pdf |
How digitalization is changing the real estate industry; information technology is becoming a competitive factor; purposeful use of big data - Big Data. A key factor in digital literacy is the importance of lifelong learning in the digital age. Technology as a driving force - new work environment, better customer relationships, different business models. Creating value with data - from big data to smart data. |
| Webinar 7 (Modul 7) | |
| 20201110-11_0_Фасады и окна_презентация.pdf | The basics of comfort. The basics of heat balance in buildings. Outer walls - characteristics, tasks, vulnerabilities. Windows - properties, tasks, vulnerabilities. Remediation activities - costs and potential. The experience of Germany. |
| 20201110-11_1_Теплоизоляция Защита от влаги.pdf | Thermal insulation - the basics. Heat loss through the building envelope. Cold bridges. Heat loss through ventilation. Summer, winter thermal insulation. Moisture in building elements. Constructive moisture protection. Climate-related moisture protection. |
| Webinar 8 (Modul 6) | |
| 20201117-19_0_Повышение квалификации как услуга_презентация.pdf |
The concept and goals of professional development in Germany: the definition of advanced training, the degree of formalization of educational processes, the goals of professional training, a competent approach. Implementation of an advanced training system: levels of need, framework factors and areas of activity, financing, planning, implementation, evaluation. |
| Webinar 9 (Modul 5) | |
| 20201121-23_0_I_Коммуникация Основные понятия_презентация.pdf | Communication: basic concepts, sender-receiver, communication tools, active listening, inner attitude |
| 20201121-23_0_II_Коммуникация Онлайн-модерация_презентация.pdf | Moderation: the role of an online moderator, tasks and understanding of roles. Good technique is not a substitute for good communication. Coordination of tasks and goals, control of results. Feedback. |
| Webinar 10 (Modul 2) | |
| 20201121-28_0_Хаусмастер Услуги Коммуникация_презентация.pdf | ´Housemaster´ - in-depth training: communication and services, persuasive communication, position in a conversation with a client, approach to a problem, handling unfulfilled customer wishes |
| 20201121-28_1_Коммуникация Деэскалация.pdf | Communication and Communication: Sender-Receiver "- a communication model, body language for a first positive impression, verbal de-escalation, behavior in difficult problem conversations, de-escalation and de-escalative strategy |
| Webinar 11 (Modul 7) | |
| 20201125-26_0_Отопление Теплоснабжение_презентация.pdf | Heating / heat supply: basic building technical equipment, heating plant, building cooling, renewable energy - in Germany. |
| 20201125-26_1_Кондиционирование помещений отопление.pdf | Room air conditioning: heating: general, heat demand, heat production. Heat exchange - distribution and transfer of heat to a room. |
| 20201125-26_2_Возобновляемые энергоресурсы.pdf | Renewable energy resources: heat production, Heat exchange - distribution and transfer of heat to the premises. |
| Webinar 12 (Modul 6) | |
| 20201126-1201_0_Привлечение клиентов Маркетинг_презентация.pdf | Client acquisition and marketing for professional home managers: corporate design, management company letterhead, online company presentation, service descriptions, advertising, work with lawyers and developers. |
| Webinar 13 (Modul 2) | |
| 20201127-28_0_Обеспечение безопасности_презентация.pdf |
Security Fundamentals
The need for security
House territory
Building - outside
Building - inside
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| 20201127-28_1_Управляющий_Техника.pdf | Technique: water supply at home; building - sewerage; exterior walls, facade and protection from the elements; hinged facades; mold |
| Webinar 14 (Modul 3) | |
| 20201204-11_0_Принцип обучения Ориентация на действие_презентация.pdf | Introduction to didactics. Learning principles. Action Learning Principle. Example lesson. |
| 20201204-11_1_Учебная ситуация Проведение собрания.pdf | Description of the case study: planning and conducting a meeting of homeowners. |
| Webinar 15 (Modul 6) | |
| 20201207- 15_1_Договор_Управляющий_Объединение собственников жилья.pdf |
Manager's contract with the homeowners' association: an example of a contract from Germany. |
| 20201207-15_1_Уведомдение об аннулировании договора.pdf |
Contract cancellation notice for homeowners' associations: the consequences of contract cancellation; consent to the immediate performance of the service. |
| Webinar 16 (Modul 7) | |
| 20201209-10_0_Вентиляция Охлаждение_презентация.pdf | Fundamentals: Building Ventilation Challenges. Ventilation through the windows. Air handling units with and without heat recovery |
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Room air conditioning: ventilation, cooling. Natural ventilation. Mechanical ventilation. Ventilation concept. Cooling. Avoiding the need for energy for cooling. Room cooling systems. |
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| Webinar 17 (Modul 3) | |
| 20201215_0_Предложение МАМН_обучающая программа_презентация.pdf | Representation of the International Association of Real Estate Management (IAMN), Minsk, Belarus (www.jildom.com). Why is it worth considering the experience of Latvia in the field of housing management? |
| A training program for specialists in the management of common property for joint home ownership, offered by the International Association for Real Estate Management (IAMN), based on Latvian experience. | |
